Refund policy

Shipping, Returns & Exchange Policy

Welcome to El Rosario Hats

At El Rosario Hats, we are committed to providing high-quality products and exceptional customer service. Please review the following Shipping, Returns, and Exchange Policy before placing an order. By purchasing from El Rosario Hats, you agree to the terms outlined below.

SHIPPING POLICY

Order Processing

  • Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

  • Orders are not processed, shipped, or delivered on weekends or major holidays.

  • During periods of high demand, promotions, holidays, or unforeseen circumstances, processing times may be extended.

  • Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

Shipping Rates & Delivery Times

Shipping rates and delivery estimates are calculated at checkout based on the customer's location and selected shipping method.

Please note that all delivery dates are estimates only and are not guaranteed.

Shipping Carrier Responsibility

Once an order has been transferred to the shipping carrier and marked as shipped, responsibility for delivery rests with the carrier.

El Rosario Hats is not responsible for:

  • Shipping delays caused by carriers

  • Lost, stolen, or misplaced packages

  • Weather-related delays

  • Delivery interruptions due to natural disasters or emergencies

  • Carrier scanning errors

  • Incorrect deliveries made by the shipping provider

  • Damage occurring during transit

  • Customs delays or international shipping delays

While we are happy to assist customers in locating shipments and filing carrier claims when appropriate, we cannot guarantee resolutions for issues caused by third-party shipping providers.

Lost or Stolen Packages

Once a package is marked as "Delivered" by the shipping carrier, El Rosario Hats is not responsible for lost or stolen packages.

Customers are encouraged to:

  • Verify shipping information before ordering

  • Monitor tracking updates

  • Arrange secure delivery locations when possible

  • Contact the shipping carrier directly regarding delivery disputes

No refunds or replacements will be issued for packages confirmed as delivered by the carrier.

Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information during checkout.

El Rosario Hats is not responsible for:

  • Incorrect addresses

  • Incomplete addresses

  • Undeliverable addresses

  • Failed delivery attempts due to customer error

If a package is returned to us because of incorrect shipping information, the customer will be responsible for any additional shipping costs required to resend the order.

Refused Shipments

If a customer refuses delivery of an order without prior authorization, any shipping fees, return shipping fees, carrier charges, and handling costs may be deducted from any approved refund.

RETURNS & EXCHANGES POLICY

Return Eligibility

We offer returns within 30 days of the delivery date.

To qualify for a return:

  • The item must be unused and unworn.

  • The item must be in its original condition.

  • Original tags, packaging, and accessories must be included.

  • The item must be free of stains, odors, damage, alterations, or excessive wear.

El Rosario Hats reserves the right to deny any return that does not meet these requirements.

Return Authorization

Before returning an item, customers must contact El Rosario Hats to request return authorization.

Unauthorized returns may be delayed, rejected, or returned to the sender.

Return Shipping Costs

Customers are responsible for all costs associated with returning merchandise.

This includes:

  • Return shipping costs

  • Insurance costs (if applicable)

  • Exchange shipping costs

  • Any fees associated with the return shipment

Original shipping charges are non-refundable.

Refunds

Once the returned item has been received and inspected, eligible refunds will be issued to the original method of payment.

Refunds are typically processed within 5–10 business days after approval, although processing times may vary depending on the customer's financial institution.

Refunds may be reduced if:

  • The item is returned damaged

  • Packaging is missing

  • The item does not meet return requirements

Exchanges

Exchanges may be offered based on product availability.

Customers are responsible for:

  • Shipping the original item back to El Rosario Hats

  • Any shipping costs associated with sending the replacement item

If the requested replacement item is unavailable, a refund may be issued at our discretion.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Clearance items

  • Final sale items

  • Customized or personalized products

  • Gift cards

  • Products damaged due to misuse or improper care

  • Products showing signs of wear

DAMAGED OR DEFECTIVE PRODUCTS

If you believe you received a defective product due to a manufacturing issue, you must contact El Rosario Hats within 48 hours of delivery.

Please provide:

  • Your order number

  • A detailed description of the issue

  • Clear photographs of the product and defect

Claims submitted after 48 hours may not qualify for review.

After reviewing the claim, El Rosario Hats will determine the appropriate resolution, which may include repair, replacement, store credit, or refund at our discretion.

FORCE MAJEURE

El Rosario Hats shall not be held responsible for delays, interruptions, or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather events

  • Fires

  • Floods

  • Government actions

  • Labor disputes

  • Carrier disruptions

  • Supply chain interruptions

  • Power outages

  • Public health emergencies

LIMITATION OF LIABILITY

To the fullest extent permitted by law, El Rosario Hats shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, shipment, delivery, use, or inability to use our products.

Our maximum liability for any claim relating to a purchase shall not exceed the amount paid for the product in question.

POLICY CHANGES

El Rosario Hats reserves the right to modify, update, or revise this Shipping, Returns, and Exchange Policy at any time without prior notice. Any changes will become effective immediately upon posting to our website.

CONTACT US

If you have questions regarding your order, shipping, returns, or exchanges, please contact our customer support team through the contact information listed on our website.

Thank you for choosing El Rosario Hats.

We are proud to provide premium cowboy hats, sombreros, and western wear that honor Mexican craftsmanship, tradition, quality, and style.